ADA

Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. Title II of the ADA prohibits state and local governments from discriminating against people with disabilities. Title III establishes accessibility requirements for places of public accommodation. The law sets forth specific public transit requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service.  Gladwin City County Transit (GCCT) is committed to providing safe and reliable transportation to all people without discrimination.

ADA Transit Application

GCCT offers a reduced fare to all of our disabled passengers. To acquire the reduced fare you will need to submit a Reduced Fare Application for Persons with Disabilities. You can obtain this application from any of our drivers, at our office, or use the button to the right to print out the pdf form.

Please be sure to have your health care provider fill in and sign the appropriate section of the application.  If it is recommended that you travel with an aid, please verify that has been indicated on the application. Aids are permitted to travel with the care recipient at no additional cost.

ADA Transit Modification Requests

Public agencies that provide designated public transportation shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services. This requirement applies to the means public entities use to meet their obligations under all provisions of the law.

In choosing among alternatives for meeting nondiscrimination and accessibility requirements with respect to new, altered, or existing facilities, or designated or specified transportation services, GCCT shall give priority to those methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to the needs of individuals with disabilities.

Requests for modification of GCCT policies and practices may be denied only on one or more of the following grounds:

  1. Granting the request would fundamentally alter the nature of the agency’s services, programs, or activities.
  2. Granting the request would create a direct threat to the health or safety of others.
  3. Without the requested modification, the individual with a disability is still able to fully use the entity's services, programs, or activities for their intended purpose.

Basic process requirements that must be met are:

  1. Information on the reasonable modification process must be readily available to
    the public and must be readily accessible
  2. Advance notice can be required if feasible. Flexibility is also needed to handle requests that are only practicable on the spot.
  3. Individuals requesting modifications are not required to use the term “reasonable modification”.

What information should my reasonable modification request include?

  1. Your full name, address, telephone number, and e-mail address where we can reach you during the day and evening.
  2. The name of the party discriminated against, if known.
  3. If the request is being made by someone else on behalf of the rider, please provide the advocate’s name, relationship to the rider, and telephone number:
  4. A description of the rider’s disability or disabilities.
  5. The service policy or procedure that may need to be modified to allow the rider full access to the transit services provided.
  6. How the current service policy or program prevents the rider from using transit service.
  7. A description of the specific modification to the current service policy or procedure that you are requesting.
  8. Copies (not originals) of any required documentation of disability.

To guide you in providing the requested information, you may use our online form or print out the attached ADA reasonable modification request PDF Print Friendly form.

This form can be requested in large print by calling (989) 426-6751; TTY 711, or emailing kim@gladwintransit.com.

Please send the completed form and any required documentation of disability to:

Gladwin City County Transit ADA Coordinator
615 Weaver Court
Gladwin, MI 48624
989-426-5947 Fax
kim@gladwintransit.com

Electronic versions of the completed form and scans of required documentation of disability should be sent to kim@gladwintransit.com

GCCT will provide a written response to your request within seven days of its receipt. To check on the status of the request, call GCCT at (989) 426-6751, TTY 711, or email kim@gladwintransit.com

How do I request reasonable modification by email?

Include all of the information listed in the 8 steps above, either in the body of the email or in an attachment. Attach relevant documents to your email.  Send your request to kim@gladwintransit.org.

You will receive a reply email confirming that your request has been received within 48 business hours. Please keep a copy of your request and the reply email for your records. If you do not receive a reply email, please contact GCCT at (989) 426-6751.

What happens after my request is received?

After the request is received, GCCT will provide a written response of approval or denial within seven days of its receipt.

How can I find out the status of my request?

We will review each request carefully. If you have not heard from us within seven days, please contact us at (989) 426-6751.

ADA Transit Complaints

If GCCT receives a complaint regarding discrimination against an individual under the ADA, we will respond within 30-days of receiving the complaint and will work to resolve the issue with the complainant as quickly as possible. This may involve legal assistance and/or mediation. We will document the entire process, including the resolution, and notify the Michigan Department of Transportation (MDOT) Office of Passenger Transportation (OPT). We will keep the complaint and all related documents on file for at least one year. We will keep a summary of all complaints filed for at least five years. Records will be made available to MDOT OPT upon request

What information should my ADA complaint include?

You written ADA complaint should provide the following information:

  1. Your full name, address, telephone number, and e-mail address where we can reach you during the day and evening.
  2. The name of the party discriminated against, if known.
  3. The name of the person you believe committed the discrimination, if known.
  4. A brief description of the alleged discrimination and the dates they occurred.
  5. Other information you feel is necessary to support your complaint, including copies (not originals) of relevant documents.
  6. Information about how to communicate with you effectively. Please let us know if you want written communications in a specific format (e.g., large print, Braille, electronic documents).

To guide you in providing the requested information, you may use our online form or print out the attached ADA Complaint PDF Print Friendly form.

How can I find out the status of my complaint?

We will review each complaint carefully. If you have not heard from us within three weeks, please contact us at (989) 426-6751.

How do I file an ADA complaint by email?

Include all of the information listed above, either in the body of the email or in an attachment. Attach relevant documents to your email. Send your complaint to kim@gladwintransit.org. You will receive a reply email confirming that your complaint has been received within 48 business hours. Please keep a copy of your complaint and the reply email for your records. If you do not receive a reply email, please contact GCCT at (989) 426-6751.

What happens after my complaint is received?

After the complaint is received, we will inform you of our action, which may include:

  1. Contacting you for additional information or copies of relevant documents.
  2. Working with you to resolve the issue.
  3. Referring your complaint for possible resolution through the U.S. Department of Justice ADA Mediation Program.
  4. Referring your complaint to another federal agency with responsibility for the types of issues you have raised.

How can I find out the status of my complaint?

We will review each complaint carefully. If you have not heard from us within three weeks, please contact us at (989) 426-6751.

Passenger "No Show" Policy

If the Transit bus arrives for pick up of a scheduled rider and no-one rides, that is considered a “No Show”.  Transit policy states that all “No Show” passengers are responsible to reimburse GCCT for the “No Show” before they can ride again.

If you will not be riding on a day you have scheduled, please call and cancel your ride.

Door to Door Services

Customers receive Door-to-Door (Demand Response) service. Passenger assistance is always available.

Unlike a taxi service, Demand-Response service works in time ranges by grouping rides within the same area utilizing one vehicle. Appointment & Reoccurring Rides take priority. The "no show" policy applies.

Wheelchair/Walker Accessibility

If you require a lift, please inform Dispatch when you schedule your ride. Lift-equipped buses are available to assist passengers with mobility needs. Your safety is our first priority, that’s why GCCT Staff are trained extensively in Passenger Assistance and Safety classes to better serve you.

Fare Special

1 Receive $50 in fares when you purchase $40.

If you would like to schedule a ride for a medical appointment, please call a minimum of 24 hours in advance. Your advance notice helps us to provide you with quality transportation.

If you will be traveling with us on a regular basis over an extended period of time, we would be happy to schedule those rides for you in advance.  Call us with your schedule and we will set up a regular re-occurring trip for you; with a regular re-occurring trip you do not need call every day you ride.

If you will not be riding on a day you have scheduled, please call to cancel.
Contact Dispatch for additional details

Medical Appointments & Reoccurring Rides

You can purchase this discount from our drivers, in our office or online via the fares tab. If you would like to make a payment over the phone, please call 1-888-604-7888, and give them PLC# a001vq.

Transfers to Other Counties

If you need to travel outside of Gladwin County, please call the secondary county to make arrangements first. Once you
have a ride scheduled with them, call our dispatch team to coordinate your ride with us.

Midland County Connection
989-689-3967
Transfers Sites: Edenville Market,
Curtis Rd & M-18

Clare County Transit
989-539-1473
Transfer Sites: M-61 & Bard Rd (Jonesy),
Beaverton/Clare Rd & Hoover Road

Ogemaw County Transportation
989-345-1549
Transfer Sites: School & Wildwood Rds.

Arenac County Transportation
989-846-7500
Transfer Sites: Gladwin/Bay Line
E M-61 after Center fire Lane

Roscommon County Transportation
989-366-5309
Transfer Sites: Meredith General Store,
Clareoskee Rd.

Contact Us

GCCT has enjoyed serving our community for over 40 years, and we look forward to hearing from you.

 

GCCT Dispatch
(989) 426-6514

 

Telecommunication Relay Services
TDD/TRS dial 711

 

Gladwin City-County Transit
615 Weaver Court
Gladwin, Michigan 48624

 

FOR QUESTIONS OR SUGGESTIONS EMAIL: info@gladwintransit.org

Title VI

Title Vi Website